Help With Our Emails

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We have put together this page to help ensure you receive all email correspondence between you and ourselves. The configuration recommendation and trouble shooting tips have been broken up into 3 sections:

  • Microsoft Outlook Filtering
  • Advanced Details for IT Departments
  • Alternative Methods of Delivery

Microsoft Outlook Filtering

If you are having difficulty receiving emails from New Energy Finance, the issue might be that our emails are getting caught by your spam filter at the server level, and are being sent to your junk file. Please check your spam filter to see if this is the case.
 
In Microsoft Outlook:
 
1. Find any Newswatch / Water Headlines / Nuclear Headlines / Weekly Briefing /
Insight Notes email we've sent to you in Outlook (if it happens to be in the Junk folder, please move it into your inbox)

2. Right click on the email's header and Select 'Add the Domain to Safe Senders List'.




3. Right click on the email's header and Select 'Change Automatic Download Settings ...'




4. Place tick on 'Permit downloads in e-mail messages from senders and to Recipients defined in the Safe Senders and Safe Recipients List'




5. Bar any other filtering, our emails should now come in to your Inbox directly from hereon.

Advanced Details for IT Departments

Below are the attributes of our emails.  These should be of use to internal IT support and email server administrators attempting to troubleshoot delivery issues relating to our mailouts.
 
The New Energy Finance website's IP addresses:

  • 85.234.135.163 - 166

Our email server's IP address:

  • 85.234.135.210

From addresses we commonly use for bulk mailings:

  • info@email.newenergyfinance.com
  • news@newenergyfinance.com

We use SPIF and DKIM in our bulk mailings.

Alternative Methods for Delivery

If email delivery is still problematic, below are links to websites where we host the content we email out.  Here you can get a copy of what we would have emailed you:
Weekly Briefings
Monthly Briefings
Free Week in Review

Further Support

Please don't hesitate to contact us if you have any further issues, questions or concerns.
 
Click here for our contact details.